The federal government is currently looking at introducing legislation to counter what it calls "unfair trading practices", including subscription traps.ĭo you have experience with a subscription trap? Email Gina Cass-Gottlieb said the ACCC had received "hundreds of complaints" about eHarmony and its memberships.
The ACCC said the allegations of automatic membership renewal amounted to a "subscription trap" - where a service is easy to sign up for but the process of canceling is much harder. The lawsuit relates to alleged conduct going back to at least November 2019, with most of it said to be ongoing. The Australian Competition and Consumer Commission (ACCC) on Thursday filed Federal Court action alleging eHarmony misled consumers by automatically renewing memberships, failing to display accurate prices, and claiming to offer "free dating", "one month" memberships, and early cancellation options.ĮHarmony deprived consumers of the chance to make informed choices about joining and how much to spend in doing so, the ACCC alleges.